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Smartpac Support

Hardware's 24/7 Technical Support Service

Smartpac Portal Login

Smartpac

Our online portal provides instant access for customers to raise support requests and easily manage assets across multiple vendors.

Customers can immediately access highly skilled, knowledgeable and accredited technicians 24 hours per day, 365 days a year. We ensure any problems with you network are managed effeciently and resolved quickly.

Trusted around the world by major systems integrators, service providers and specialist VARs we successfully deliver consistent maintenance and support levels across customers' single or multi-vendor technology environments.

Smartpac supports a range of vendors including Cisco, Dell, HPE, IBM, Jumiper & more with technical, logistics and service management expertise.

 

Reliable User-Friendly Portal

  • You can set priority, business impact, and urgency indicators
  • You have ability to input rich free text & attach multiple files for the recording of incident descriptions and resolutions
  • We encourage your feedback and focus on customer satisfaction to deliver high quality and consistent service support
 

Support

With just one in-country number to call our customers around the world can immediately access our UK based engineers 24 hours a day, 365 days a year.

Our very experienced teams span all service levels from 1st line to 2nd to 3rd line.

  • Single point of contact to cover mixed vendor estates
  • 24x7x365 support through our dedicated NOC
  • Remote field engineer base
  • Service Management support who follow ITIL-based service management practices and care about the experience they deliver for escalations and performance reporting
  • Our support enables you to extend the life of your network hardware way beyonf OEM 'end-of-life' dates
  • Break fix maintenance with multi-vendor expertise
 
 

Asset Management

  • Access to inventory through online portal
  • Customer inventory loaded to online portal to serial number level
  • Multiple support options - NBD through to 4 hour onsite support
  • Full access to view and manage assets and raise support cases
  • Pro-rata additions to one end date
  • All assets are liste by serial number and location, which are updated in the event of replacement part being provided
 
 

Contract Management

  • Single point of contact to cover mixed vendor estates
  • Simplifies visibility for direct vendor contracts and maintenance of EOL and EOS equipment

Ready to Talk?

Hardware sales and technical experts can help you select the solutions that your business needs. Get in touch and we'll be happy to help:

By Telephone

+44 1285 771600

By Contact Form

Contact Form

By Live Chat

Live Chat

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